TERMS OF SERVICE

Last updated August 27, 2026.

These Terms of Service (the Terms) are a binding agreement between Solarise Technologies d.o.o., a Serbian limited liability company registered with the Serbian Business Registers Agency under registration number 22021168, with tax identification number 114420359 and registered office at Fruškogorska 1, 21000 Novi Sad, Serbia (Solarise, we, us or our), and the business or other legal entity accepting these Terms (Customer or you).

These Terms govern the Solarise websites, business application, solar calculator and proposal tools, embedded widgets, customer relationship features, artificial-intelligence features, integrations and related support services (collectively, the Services). If you accept these Terms for a Customer, you confirm that you have authority to bind that Customer.

The Services are offered for business use only. People who use a Customer's public calculator, widget or AI assistant are governed by our End-User Terms and are not Customers under these Terms.

CONTENTS

  1. The Services
  2. Accounts and Customer responsibilities
  3. Licence and acceptable use
  4. Customer Data and privacy
  5. AI and estimates
  6. Plans, billing and renewals
  7. Changes to the Services and Terms
  8. Term, suspension and termination
  9. Switching, export and deletion
  10. Confidentiality
  11. Warranties and disclaimers
  12. Liability
  13. Indemnities
  14. Governing law and disputes
  15. General terms
  16. Contact

1. THE SERVICES

Solarise provides software that helps solar businesses collect leads, assess properties, prepare preliminary system designs and estimates, generate proposals, communicate with prospects and manage related sales workflows. The features and usage limits available to you depend on the plan shown in your account or order.

We will provide the Services with reasonable skill and care and in material accordance with the documentation made available to you. We may use subcontractors to provide parts of the Services, but remain responsible for our obligations under these Terms.

The Services may interoperate with third-party products selected by you. Those products are governed by their own terms, and Solarise is not responsible for a third party's service, availability or changes.

2. ACCOUNTS AND CUSTOMER RESPONSIBILITIES

You must:

  • provide accurate registration, billing and business information;
  • keep credentials confidential, use reasonable account security and promptly tell us about suspected unauthorised access;
  • ensure that each person using your account is authorised and complies with these Terms;
  • use the Services and any generated proposal, estimate or communication in compliance with applicable laws, professional standards and your own customer contracts; and
  • obtain all notices, permissions and lawful bases needed to collect and submit Customer Data, including lead and end-user personal data.

You are responsible for activity under your account except to the extent caused by Solarise's breach of these Terms. You must be at least 18 years old and legally capable of entering into a contract.

3. LICENCE AND ACCEPTABLE USE

During the subscription term, Solarise grants you a limited, non-exclusive, non-transferable right to access and use the Services for your internal business operations and to provide solar sales and related services to your prospects and customers. This expressly permits normal commercial and revenue-generating use of the Services.

Solarise and its licensors own the Services, software, designs, documentation, models, templates and all related intellectual property. Except for the rights expressly granted here, no rights are transferred. If you provide feedback, you allow us to use it without restriction or payment, provided we do not identify you publicly without permission.

You must not:

  • copy, resell, sublicense or make the Services available as a competing product, except for embedding the authorised Solarise widgets;
  • reverse engineer or attempt to extract source code, models or non-public system components except where applicable law expressly permits it;
  • bypass usage limits, security controls or access restrictions, or use automated means that unreasonably burden the Services;
  • upload malicious code, unlawful content, infringing material or data you are not authorised to process;
  • use the Services for discrimination, unlawful surveillance, deceptive practices, safety-critical decisions or any activity prohibited by applicable sanctions or export-control laws; or
  • remove notices or represent AI-generated or preliminary estimates as guaranteed engineering, financial or legal advice.

4. CUSTOMER DATA AND PRIVACY

Customer Data means data, content, documents and instructions submitted to or generated through the Services for you, including information about your prospects and customers. As between the parties, you retain ownership of Customer Data.

You authorise Solarise to host, copy, transmit, analyse and otherwise process Customer Data only as necessary to provide, secure, support and improve the Services, comply with documented instructions and law, and exercise our rights under these Terms. We do not obtain a right to sell Customer Data or use it to advertise to your leads. We may use aggregated or de-identified information that cannot reasonably identify you or an individual to operate, secure and improve our products and analytics.

Where Solarise processes personal data for you as a processor or service provider, the Solarise Data Processing Addendum (the DPA) forms part of these Terms. Our processing in our own capacity as controller is described in the Privacy Policy.

5. AI AND ESTIMATES

Some Services use artificial intelligence, machine learning, mapping, satellite imagery and third-party data. Outputs are probabilistic and may be incomplete, inaccurate or unsuitable for a particular property. They are preliminary sales-support information, not engineering, structural, electrical, financial, legal or safety advice and not a guaranteed quote, yield or saving.

You must review outputs before relying on or sending them, use qualified professionals where appropriate, and complete any required site survey, engineering review and regulatory checks. You remain responsible for your offers, pricing, representations and decisions.

Solarise provides a visible disclosure that an end user is interacting with an AI system. You must not remove, obscure or contradict that disclosure and must provide any additional transparency, human contact or regulatory information required for your deployment.

6. PLANS, BILLING AND RENEWALS

Solarise may offer a recurring free plan with the features and limits shown at sign-up or in the application. The free plan is not a limited trial unless we expressly label a specific offer as a trial. We may change or discontinue a free plan on at least 30 days' notice, except where an immediate change is reasonably required for security or law.

Paid plans are billed monthly, annually or on another interval shown at checkout. Unless cancelled before the renewal date, a paid subscription renews automatically for the same interval at the then-current price disclosed to you. You may cancel future renewals through the available billing portal or by contacting us. Cancellation takes effect at the end of the paid billing period unless mandatory law or the checkout provider requires otherwise.

Prices, supported currency, taxes and billing entity are shown at checkout. Depending on your region, product and checkout route, payments may be processed by Paddle, Lemon Squeezy or Stripe. The checkout identifies the provider that applies to the transaction and any provider terms that also govern payment, invoicing, tax collection, refunds and chargebacks. A provider may act as merchant of record.

Except where required by law, stated at checkout or required by the applicable payment provider, fees are non-refundable. You authorise the applicable provider to charge the payment method supplied for recurring fees and taxes. We may suspend paid features after reasonable notice if payment remains overdue.

7. CHANGES TO THE SERVICES AND TERMS

We may improve or change the Services. For a change that materially reduces core paid functionality, materially changes these Terms to your detriment or materially increases a recurring price, we will give at least 30 days' notice by email, in-product message or another durable medium. You may terminate the affected subscription before the change takes effect. Continued use after the effective date constitutes acceptance of the revised Terms.

We may make an immediate change where reasonably necessary to address a security risk, prevent abuse, comply with law or respond to a third-party service change outside our reasonable control. We will notify you as soon as reasonably practicable.

8. TERM, SUSPENSION AND TERMINATION

These Terms begin when you accept them or first use the Services and continue until all subscriptions and accounts are terminated. You may terminate by cancelling your plan and closing your account, subject to any committed billing period.

Solarise may terminate an account or an affected Service for convenience on at least 30 days' notice. We may suspend or terminate immediately where reasonably necessary because of a security incident, illegality, fraud, non-payment after notice, a serious or repeated breach, or use that threatens the Services or others. Where the issue can reasonably be cured, we will normally give you an opportunity to do so.

Termination does not affect accrued rights or payment obligations. Sections concerning ownership, confidentiality, disclaimers, liability, disputes and any provisions intended by their nature to survive will continue.

9. SWITCHING, EXPORT AND DELETION

You may request an export of readily available Customer Data in a commonly used, machine-readable format and reasonable assistance to switch to another provider or to your own systems. Where the EU Data Act applies, the maximum transition period will not exceed 30 calendar days after the applicable notice period unless technical infeasibility or exceptional circumstances permitted by that law require an extension.

We do not charge a separate switching or exit fee. You remain responsible for ordinary subscription charges through the effective termination date and for exceptional third-party costs you expressly approve where the law permits them.

After termination becomes effective, Customer Data will remain available for retrieval for at least 30 days unless law, security or the nature of the data requires a different period. After that retrieval period, we will delete or irreversibly de-identify Customer Data from active systems within a reasonable period, subject to legal retention duties and time-limited backup cycles. Contact [email protected] before termination if you need assisted export or switching support.

10. CONFIDENTIALITY

Each party may receive non-public business, technical or commercial information from the other. The recipient will use that confidential information only to perform or exercise rights under these Terms, protect it with reasonable care and disclose it only to personnel and suppliers who need it and are bound by confidentiality duties. This does not cover information that is public without breach, independently developed, rightfully received without restriction or required to be disclosed by law. Where lawful, the recipient will give advance notice of compelled disclosure.

11. WARRANTIES AND DISCLAIMERS

Each party warrants that it has authority to enter into these Terms. Solarise warrants that the paid Services will materially conform to their documentation when used as permitted. If we breach this warranty, your remedy is for us to use reasonable efforts to correct the non-conformity; if we cannot do so within a reasonable period, you may terminate the affected paid Service and receive a pro-rata refund of prepaid fees for the unused period.

To the maximum extent permitted by law, the Services are otherwise provided "as is" and "as available". We do not guarantee uninterrupted operation, that every error will be corrected, or that estimates, imagery, third-party data or AI outputs will be accurate or achieve a particular commercial result.

12. LIABILITY

To the maximum extent permitted by law, neither party is liable for indirect, incidental, special, exemplary or consequential loss, or for lost profits, revenue, goodwill or data, except to the extent such loss is direct under applicable law.

Each party's aggregate liability arising out of or relating to the Services and these Terms will not exceed the fees paid or payable by you for the Services during the 12 months immediately preceding the event giving rise to the first claim. For a free plan, Solarise's aggregate liability will not exceed EUR 100.

Nothing in these Terms excludes or limits liability for fraud, wilful misconduct, gross negligence, death or personal injury caused by negligence, your obligation to pay valid fees, or any other liability that cannot lawfully be excluded or limited. The limitations apply to the fullest extent permitted even if a remedy fails of its essential purpose.

13. INDEMNITIES

You will defend and indemnify Solarise against a third-party claim to the extent it arises from Customer Data, your unlawful or unauthorised use of the Services, your customer-facing promises, or your breach of section 2 or 3. Solarise will defend and indemnify you against a third-party claim that your authorised use of the paid Services infringes that party's intellectual property right. The indemnified party must promptly notify the other party, allow reasonable control of the defence and provide reasonable cooperation. No settlement may admit fault or impose a non-monetary obligation on the indemnified party without consent.

Solarise has no indemnity obligation for claims caused by Customer Data, your modifications, use contrary to documentation or continued use after we provide a non-infringing alternative. We may modify or replace an affected feature or terminate it with a pro-rata refund of prepaid unused fees.

14. GOVERNING LAW AND DISPUTES

These Terms are governed by the laws of the Republic of Serbia, excluding conflict-of-law rules. Before starting formal proceedings, each party will give written notice of the dispute and authorised representatives will attempt in good faith to resolve it for at least 30 days.

Any dispute not resolved by negotiation will be finally settled by the Permanent Arbitration at the Chamber of Commerce and Industry of Serbiaunder its rules in force when the arbitration begins. The seat of arbitration is Belgrade, Serbia. The tribunal will consist of one arbitrator unless the applicable rules require three. The language will be English unless the parties agree otherwise. The award will be final and binding.

The arbitration agreement does not prevent either party from asking a competent Serbian court for interim or protective measures, seeking recognition or enforcement of an award, or bringing a matter that is not legally capable of arbitration. Serbian courts with applicable jurisdiction may hear those matters.

15. GENERAL TERMS

These Terms, the DPA, an applicable order or checkout record, and any incorporated policies are the entire agreement about the Services. If they conflict, an individually signed order prevails, then the DPA for personal-data processing, then these Terms. A purchase order does not modify the agreement unless we expressly sign it.

You may not assign these Terms without our prior written consent, except as part of a merger or sale of substantially all relevant assets if the assignee is not our direct competitor and can perform the obligations. We may assign them as part of a merger, reorganisation or sale of the relevant business and will notify you. Neither party is liable for delay caused by events beyond its reasonable control, except for payment obligations.

Notices may be sent to the email address associated with the account and to Solarise at the address below. Failure to enforce a term is not a waiver. If a provision is unenforceable, it will be adjusted only as much as necessary and the remainder will continue. The parties are independent contractors. Electronic acceptance and records have the same effect as paper signatures to the extent permitted by law.

16. CONTACT

Solarise Technologies d.o.o.
Registration number: 22021168
Tax identification number: 114420359
Fruškogorska 1, 21000 Novi Sad, Serbia
[email protected]